Terms & Conditions
These terms and conditions (the “Agreement”) cover the Promotion offered by CentralPoint (“Company”) to its qualifying customers for qualifying products as set out below. (This Promotion is managed and operated by Opia Limited (“Opia”) on behalf of the Company.) Under this Promotion, a customer may qualify for a reward if the customer has purchased a Qualifying Product and submits a Qualifying Trade-In Device for trade-in, as further described below.
By submitting a Claim (as defined below), the customer Participant (as defined below), on behalf of its organization, is agreeing to be legally bound by this Agreement.
Qualifying Products
Any new Qualifying Product, as detailed in Table 1 below, purchased new directly from the Company (each a “Qualifying Product”) may qualify for a Reward as detailed in Table 1 below.
Qualifying Trade-In Devices ("Trade-In Device")
Participant may submit for trade in any Windows 7 laptop, desktop, 2 in 1 (convertible or detachable) device with the characteristics set out below. The Trade-In Device must be power on and be supplied with a complete power cable.
Promotion Description
A business located and registered in the Netherlands or Belgium (“Participant”) who purchases a Qualifying Product as detailed below from the Company can apply online at https://surface-business-trade-in.com (the “Website”) to make a claim (a “Claim”) for a corresponding trade-in reward (“Reward”) of:
| Qualifying Product | Reward |
|---|---|
| Any Commercial Surface (excluding Surface Studio, Surface Hub and Business Surface devices). | €220 |
The Promotion is valid for any Qualifying Product purchased from the Company in Netherlands or Belgium between 12:01 am (local time) on 21 January 2019 and 11:59 pm (local time) on 30 June 2019 inclusive (“Promotional Period”).
1. Eligibility and Participation
1.1. This Promotion is open to Participants who purchase a new (not pre-owned or refurbished) Qualifying Product directly from the Company, subject to the relevant terms and conditions of purchase. Purchases of pre-owned or refurbished devices are specifically excluded from this Promotion.
1.2. A maximum of 50 (fifty) Claims is permitted per Participant. Subsequent Claims by the same entity or for a payment into the bank account of an entity who has already Claimed this maximum amount will be rejected. Claims on cancelled purchases or items returned are not allowed. The Company reserves the right to request original proof of purchase before processing a Claim.
1.3. Participation in this Promotion is only open to Participants who are in possession of a valid proof of purchase as described under Section 4.
1.4. Employees of the Company (and their immediate families) are ineligible to participate. The Company cannot make a claim on behalf of its customers.
1.5. This Promotion should not and cannot be combined with any other offer.
2. Eligible Retailer
2.1. Only products bought from the Company will be considered Qualifying Products for the purposes of this Promotion.
3. When and how is the reward to be Claimed?
3.1. Eligible Participants must Claim their reward online using the Claim form available on the Promotion website site at https://surface-business-trade-in.com.
3.2. Participants must make Claims within 1-30 calendar days from the date of purchase. The date of purchase shall count as day 1. Claims submitted later than 30 days from the date of purchase will be rejected.
3.3. The Claim form requires the following information to be submitted to allow the processing of Claims:
- Business name
- Email address
- Business address
- Date of purchase
- Product name
- Name of retailer (must be the Company)
- Uploaded proof of purchase (refer to Section 4 for details)
- Bank details
- Details of Trade-In Device, including brand, model and serial number.
3.4. Once the Claim has been received by the Company, the Participant will be provided with confirmation of receipt by email. Claims will be screened for validity to ensure that the transaction made was a genuine purchase of a Qualifying Product and in compliance with this Agreement. The outcome of the Claim will be communicated to the Participant by e-mail within five (5) business days of submission.
3.5. If an incomplete Claim or an invalid proof of purchase is received, a notification email will be sent to the Participant to advise that their Claim is not complete and cannot be processed until the required information has been provided. To provide the required information the Participant should update their Claim with the correct and valid details within fifteen (15) days or else the Claim will be rejected. The Company reserves the right to reject incomplete, altered, illegible or false Claims.
3.6. If the Claim is valid, the Participant will be sent an email requesting return of the Trade-In Device (the “Notification Email”). (Sometimes such e-mails are reported as spam by some e-mail providers. It is the Participant's responsibility to periodically check the receipt of the communications by checking the junk mail box and notifying the Company at the email address provided in Section 3.10.) The Participant must return the Trade-In Device to the address provided in the email within 30 days from date of the Notification Email. The Participant must ensure the Trade-In Device is wiped of all data before shipment, as further specified in Section 6.4. The Participant is responsible to ensure the returned Trade-In Device is suitably packaged to prevent damage during transport. The Notification Email will contain a link to a form. This form must be completed and printed out. The print-out must be packed with the Trade-In Device.
3.7. The Company (via its partner Opia) will perform the appropriate device assessments within 10 days of receipt of the Trade-In Device to ensure it meets the terms and conditions of this Promotion Agreement. The Company will inform the Participant of the outcome by email.
3.8. If the Returned Trade-In Device is deemed ineligible by the Company, the reasons for the failure will be detailed in the Notification Email. The Participant has 10 days from the date of the Notification Email to request the return of the Trade-In Device. After the 10 days has elapsed the Trade-In Device, at Participant’s option as indicated in writing will either be (i) recycled at no cost to Participant; or (ii) returned to Participant at Participant’s cost. In any such case and for greater certainty, no Reward will be paid.
3.10. For any questions or problems with the Claim form, please contact info@surface-business-trade-in.com
4. What Proof of Purchase is needed to allow the Company to pay the Reward?
4.1. A legible, system generated receipt, in printed or email format, must be provided as proof of purchase from the Company. The receipt (which can include additional documents) must clearly show:
- the product name and specifications, which include a product reference (such as product part number) that can allow the product to be identified as a Qualifying Product;
- the purchase date;
- the final purchase price (excluding tax); and
- the Company tax number and contact details.
4.2. Receipts which do not clearly state the above or which are illegible will be rejected.
4.3. The Company is not permitted to enter Claims on behalf of its customers.
4.4. In the event that an order is placed within the Promotional Period specified in Section 3.2 but is delivered outside this timeframe, the order confirmation as well as the final receipt for the Qualifying Product must be uploaded to the Claim form once the Qualifying Product has been delivered. In any event, the period within which the Claim must be made starts 30 days from the date that the Qualifying Product is ordered, as specified in Section 3.2.
5. When and how will The Company pay the Reward
5.1. If eligible, Participants will receive confirmation by email that their Claim has been validated and payment shall be made within 30 days of verification by the Company that the returned device is a qualifying Trade-In Device. However, if the payment information provided by the Participant is invalid or incorrect, then the Company will be under no obligation to make payment of the Reward.
5.2. The Reward is to be paid by wire transfer to the bank account number provided on the Claim form.
5.3. The Reward is inclusive of all taxes and bank transfer fee. Where this Reward payment constitutes a taxable benefit, all tax liability and responsibility for declaring it as applicable remains with the Participant. The Participant will be reimbursed €12 for the initial Trade-in Device submitted and €5 for each additional Trade-in Device submitted as a contribution to the shipping costs of the Trade-in Device. These amounts will be added to the Reward (if the Participant is found to be eligible for such Reward).
5.4. The Company reserves the right to amend or cancel the terms of this Promotion immediately on notice: (a) if circumstances outside The Company’s reasonable control, including technical issues, prevent the Promotion from running as anticipated; (b) in the event of false information being provided by Participants; (c) if a change of law prevents the Promotion from running as anticipated; or (d) for any reason at any time.
6. Other Terms
6.1. The Company shall have the right, where necessary, to undertake all such action as is reasonable to protect itself against fraudulent or invalid Claims including, without limitation, generating and/or requiring further verification as to proof of purchase, as well as the identity and other relevant details of a Participant. The Company decisions in respect of all aspects of the promotion will be final and binding.
6.2. The Participant agrees that the Company and all of its respective officers, directors, employees, representatives and agents will have no liability whatsoever, and will be held harmless by the Participant for any injuries, losses or costs or damages of any kind resulting in whole or in part, directly or indirectly from participation in this Agreement and the Promotion set out herein.
6.3. The Company will have no liability to the Participant for any breach of these terms caused by any event or circumstance beyond its reasonable control including, without limitation, strikes, lock-outs or other industrial disputes; breakdown of systems or network access; or flood, fire, explosion or accident. The Company is not responsible or liable for any technical, hardware, software, server, website, or other failures or damage of any kind to the extent that this prevents the Participant from or otherwise obstructs him/her in participating in the Promotion.
6.4. The retention of any the software, data, contents and archived/present information contained on the returned Trade-In Device (collectively the “Data”) is solely the responsibility of the Participant, and Participant must delete and wipe all such Data from the Trade-In Device before shipping it. The Company disclaims any responsibility for the loss, destruction, deletion of Data, including archived data and/or software contained and/or installed on the Trade-In Device. Once a Trade-In Device is deemed to conform to the criteria described in this Agreement, The Company will permanently and irrecoverably destroy all the Data contained therein, with the consequence that no Data can consequently be recovered, and Participant hereby agrees to such destruction of Data.
6.5. Participant may not return the Trade-In Device to the Company prior to receipt of the Notification Email. Any devices shipped before this date will be returned to the sender. The Trade-In Device must be sent, together with the completed application form referred to in Section 3.6 above, within thirty (30) days from the date of dispatch of the Notification Email.
6.6. This Promotion and any Claim arising out of or in connection with this Promotion (including non-contractual disputes and claims) will be governed by the laws of Netherlands.
6.7. The Promotion is void where prohibited or restricted by law. The Company reserves the right to modify or discontinue the promotion at any time.
6.8. The entity providing this Promotion is the Company, via its partner Opia. All trademarks set out in this Agreement or the Website (whether registered or otherwise) are the property of The Company or Opia, as applicable. The names and logos of actual companies and products mentioned herein may be trademarks of their respective owners.
6.9. Personal information from all Claims will be collected and used only for the purposes of conducting this Promotion (which includes disclosure to third parties only for the purpose of processing and conducting the Promotion). Any personal data the Participant provides to The Company will be treated in accordance with The Company’s Privacy Policy which can be found at https://www.centralpoint.nl/gdpr/.
6.10. These Promotion terms and conditions are drafted in the English language and in Dutch, French and Flemish.
6.11. The English language version of these Promotion terms and conditions, and any notice or other document relating to these terms and conditions, shall prevail over any translation and any version in any other language if there is a conflict.