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How it Works

Purchase

Purchase a new qualifying Surface device during the promotional period.

You can view the qualifying products, rewards and purchase periods on the Qualifying Products page.

Purchases must be made from a Participating Retailer as detailed on this website.

Claim

Visit the Trade In Here page on this website.

You will need to provide the below details:

  • Date of purchase
  • Place of purchase
  • Product details
  • Purchase price
  • The serial number
  • Details about the trade in unit: Brand, model and serial number
  • Upload proof of purchase
  • Business name and address details
  • Payment details

Read our Terms and Conditions for more information.

Trade in

On approval to trade in

Trade in any Windows 7 laptop, desktop, 2 in 1 (convertible or detachable) device. The trade in device must power on and be supplied with a complete power cable.

  • Package and return your trade in unit as per the instructions received in the approval email.
  • Your trade in device must be posted within 30 days of your claim approval.
  • When your trade in device has been received and tested you will be notified via email.

Please contact us for further details on how to return your unit

Payment

Your claim will be paid within 30 days of validation to your nominated bank account.

Questions?

Visit the Support Page for Frequently Asked Questions & Contact details.

Check the progress of your claim at any time by using the Claim Tracker on this website.

Read our Terms and Conditions for more information.

How do I prepare my proof of purchase to upload during the claim process?

invoice-receipt

Physical Copy/In Store Purchase:

If you have a scanner, scan your proof of purchase and save to your computer ready to upload.

If you do not have a scanner, take a picture with your mobile phone, digital camera or tablet. To transfer this document to your computer you can simply send it via email or transfer via USB. If you are claiming on your tablet, upload the image from your tablet’s photo library.

Digital Copy/Online Purchases:

Print and Scan as detailed under physical copy/ in store purchase

Save your proof of purchase to your computer ready to upload

Take a screenshot of the proof of purchase and save as PDF or JPEG to your computer. To save your proof of purchase as a JPEG, simply paste the screenshot you have taken into Microsoft Paint and save this document to your computer as a JPEG.

If claiming from a tablet, take a screenshot of the proof of purchase and upload to the claim form from your photo library.

General Requirements for documents uploaded:

When scanning or taking a picture please ensure all the required details are clearly visible. Blurred or unclear proof of purchase may invalidate your claim.

Uploaded documents must be in PDF document or JPEG image format. Maximum size of each document is 2Mb.

If required you can upload multiple documents, simply select the files one at the time and click upload during the claim process.

Track My Claim

Track the progress of your claim by entering your Claim ID and Email Address

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